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Due to poor planning on my part, Hello Kitty didn't get her steak fix last week. I was determined to make it up to her, so we made the trip down to the
Steak House Winebar + Grill at the
InterContinental Hong Kong. There are a number of steakhouses around town - both "homegrown" as well as branches of well-known international operators - but this was the only established deemed worthy of a
macaron by the Rubberman. Now the world ain't exactly overflowing with
macaron-encrusted steakhouses - even in cities like New York - so I figured I owed it to myself to check out how things are. After all, it's been a good 4 years since
my last visit.
The first surprise came when I called to reserve a table and the hotels' central restaurant reservations desk picked up the phone. The use of caller ID, plus what I'm sure is a world-class CRM system, meant that the person at the other end soon addressed me by name without the need for me to tell them who I am. That was a real pleasant surprise. As I've said, my last visit to the restaurant was 4 years ago, and to have hotel staff speak to me as if I were a long-time regular does kinda give me that warm-and-fuzzy feelin'.
The second surprise came after we were seated. The restaurant's menu was rather large, and when we opened it up, it turns out these were simply two large tablets with backlit LCD screens. For someone who really hates not being able to read a menu in dimly-lit restaurants - and the lighting was definitely on the dim side here - this was the high-tech yet elegant solution.